Your customers delighted
We are Dalmeny Close, the customer experience strategy and design consultancy.
Call us on +44 20 3287 0071
or email info [at]
The only true differentiator in your business is the Customer's Experience. If you want to build a great company you have to lead with an exceptional customer experience.
We create engaging, profitable customer experiences for new channels, markets and businesses.

Our expertise...

Customer Experience Strategy

Enabling you to create your vision, map your new experience and plan your path to delighting customers.

Omnichannel Service Design

Designing customer journeys that flow seamlessly between digital, telephony and traditional channels.

Target Operating Model Design

Putting in place the culture, processes, partners and technology you need to increase performance.

Contact us...

For a confidential, no obligation discussion call us on +44 (0)20 3287 0071 or use the form below...
Your Name:
A Contact Email or Phone Number
Your Company:
How Can We Help You?
We will only use this information to contact you about your enquiry. You have not been added to any mailing lists, nor will your details be shared.